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User rating: 2.78 Rate Theater

1101 Outlet Collection Way, Auburn, WA 98001

844-462-7342 | View Map


2.78 / 5

User rating: 2.78

 



  • General Experience User rating: 3.25
  • Concession User rating: 2.66666666666667
  • Cleanliness User rating: 2.66666666666667
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.33333333333333

 

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Theater Reviews

Showing 1 to 3 of 3

OK Theater

February 19, 2022

We prefer this theater because they have the comfy recliner reserved seating, however, the people who work there probably could use customer service training. We showed up to learn they require vaccines which we weren't aware of and we had to wait almost half hour just to get a refund and the kid helping us was non communicative. Didn't explain why we were waiting, if they were working on it or what. Just stood there not speaking and when I asked he mumbled something that we couldn't hear. They need to put the vaccine nonsense on the web page so we don't travel all the way there for nothing.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

All Seats Recline. Reserved seating

May 03, 2018

This is one of the best theaters around. Very comfortable seating. When there is a problem management quickly takes care of it.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Don't come here

February 25, 2018

The theater was filthy, popcorn everywhere, cups from the last showing were knocked over, wrappers on the ground. It was as if people skipped out on coming in to clean the theater! Paid way too much for tickets and food to walk into a disgusting room.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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