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AMC Freehold 14 reviews

User rating: 4.30 Rate Theater

101 Trotters Way, Freehold, NJ 07728

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4.30 / 5

User rating: 4.30

 



  • General Experience User rating: 4.5
  • Concession User rating: 4
  • Cleanliness User rating: 4.33333333333333
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4.66666666666667

 

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Theater Reviews

Showing 1 to 3 of 3

April 20, 2018

Never had a problem at this location. Staff is very customer oriented and extremely helpful. Great management team too.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best customer service!

July 27, 2017

Employee's name was Alex (I believe). Friday 7/27. Trouble w/my Fandango code on 2 reservd seats. Showd him the receipt, seat #s, etc. He was so patient, tried to help me find my email that had the barcode, etc. on my new phone. Since I could produce the receipt & confirmation number from PayPal, and remember the theater number and seat number, he let us view the movie. We were already running into the advertisements when we sat down. I wasn't able to come up with the Fandango code number until after I relaxed at home. I called him back just so his paperwork and everything balanced. Alex I can't thank you enough. We loved the movie, the seats and especially... we loved the customer service. Kudos! I hope your manager reads this and tells you good job!

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Seats are broken , ripped and uncomfortable

June 22, 2023

Sometimes the concession stand does not have products. Movie screens are good. Right now I am sitting by a giant noisy dehumidifier. Many seats are ripped, cup holders are broken, seats are crooked and sometimes the recliner doesn't work. Time to revamp AMC in Freehold. Better yet buy the Howell Escape theater that was only a few years old when it closed during covid.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4
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